Photo Slide Show
What is
codec?
It stands for encoder and decoder.
What's DivX?
You can treat DivX as the MP3 for movie. You get the same
video quality as DVD while keep 1/10 of the size.
Why does the program only add 5 photos and output video
for 1 minute at maximum?
It is the limitation of trial / unregistered version. Please
register the product, you can get registration version,
which has no any limitation.
Why is there the DivX logo on my computer when play back
the avi file?
The logo does not exist in the avi file. If play back the
avi file with official DivX player, the logo does not show.
Does the output file support other MPEG4 format except
DivX?
The program can support XviD or WMV9 and more if you install
appropriate video codecs.
Why is there no sound in my MPEG4 / DivX Player
(hardware)?
The default audio compressor the program used is Microsoft
ADPCM. It can be played on Windows. But hardware may not
recognize the compressed audio format. So please select MPEG
layer-3 in audio compressor field of output option dialog.
Most hardware can play the MP3 format. But the audio
compressor may not work well for some audio sources.
When I preview the video, I find it a little jumpy.
Why?
If the CPU of computer is not enough powerful, or the memory
is less, or you select high resolution (800*600 or higher),
or photos are too big ( 2048* 1536 or above), the playback
may be not smooth.
Open Video Joiner
Why does the program limit
each clip in 10 seconds?
It is the limitation of trial
/ unregistered version. Please register the product, you can
get registration version, which has no any limitation.
Why is there the DivX logo on my computer when play back
the avi file?
The logo does not exist in
the avi file. If play back the avi file with official DivX
player, the logo does not show.
Does the output file
support other MPEG4 format except DivX?
The program can support XviD
or WMV9 and more if you install appropriate video codecs.
Why is there no sound in
my MPEG4 / DivX Player (hardware)?
The default audio compressor
the program used is Microsoft ADPCM. It can be played on
Windows. But hardware may not recognize the compressed audio
format. So please select MPEG layer-3 in the Audio compressor
field of the output option dialog. Most hardware can play the
MP3 format. But the audio compressor may not work well for
some audio sources.
When I preview the video,
I find it a little jumpy. Why?
If the CPU of your computer
is not enough powerful, or the memory is less, or you select
high resolution (800*600 or higher), the playback may be not
smooth.
I want to adjust the
aspect ratio of a clip, how do I do?
Click the Options button,
then the Output options dialog will popup. Select the
appropriate resolution or the Custom size, and set Resize
mode as Stretch. Try more times, you will get the
appropriate aspect ration of the
output clip.
Why does the program
report it does not play the clip?
Open Video Converter does not
include any codec. It is necessary to install the appropriate
codecs on your Windows system.
Why do I not open the wmv file or the asf file
successfully?
Please make sure you have
install the
latest
Microsoft DirectX and
Windows Media Player which includes the latest wmv, asf
decoder.
Why do I not open the avi file successfully?
Please make sure you have
installed the appropriate avi decoder such as
DivX,
Xvid, etc.
The output clip has the
black margin at the top and bottom or at the right and left,
the original clip does not have it. How can I remove it.
In the Output options dialog,
Because the default resize mode is "Preserve aspect ratio",
When the output frame size is not proportional with the
original frame size, the program will add black margin
automatically to preserve aspect ratio. Please select
"stretch" resize mode, the program will not add black margin
to output, but the output clip will not preserve aspect ratio
with original clips.
How many formats does the
program support?
If the computer has installed
the appropriate audio and video decoder based on DirectShow,
the program can support it normally.
But converting VOB files
always fails, if they are encrypted.
If you install RM or QT
decoder based on DirectShow, the program also supports them.
But these decoders are not released by official website, they
may have bugs and not stable. The program does not run well.
About ordering
Is there
any other ordering methods in addition to online ordering?
Yes, In
addition to online ordering, we also accept Fax Order,
Postal Mail Order, Phone Order, Purchase Order.
What
happens after I purchase your product?
Once you
have purchased the product by filling in the online order
form, the registration information will be sent to you via email
immediately.
How do I
do if I have lost my registration version?
Please
email to us. Please include your name, e-mail address and order
reference number (if you have ). We will be happy to help
you.
If have
any questions: Please
feel free to contact us by
sending email to
us. It's our pleasure to help you!
Does your products support multilanguage?
Yes, Open Video Joiner and Photo Slideshow both support multi-language, you can visit their pages below:
Open Video Joiner: 
Photo Slideshow:  |